FILE: The Macy’s at 200 NewPark Mall.
Google Maps/Macy’s at 200 NewPark Mall.
Nine Macy’s locations are slated to close in California, along with dozens of others throughout the country, company officials announced Thursday.
Most of the 66 total stores set to close will likely shutter in the first quarter of 2025, a Jan. 9 news release confirms. Two Bay Area Macy’s — located at the Village at Corte Madera and the NewPark Mall in Newark — are included in the list of recently announced locations.
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A close-up of the Macy’s sign in Pasadena, Calif., on April 3, 2024.
Ashley Hayes-Stone/SFGATE
According to the January news release, the company is planning on closing 150 underperforming locations over the next three years to return to “sustainable” profit levels. As they shutter, Macy’s plans on investing in 350 stores through the 2026 fiscal year.
“We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences,” said Tony Spring, Macy’s CEO, in a February 2024 news release. That same month, officials confirmed to SFGATE that they were considering decommissioning the famed flagship location in San Francisco’s Union Square, but it wasn’t included in the recent list of planned closures.
“Closing any store is never easy,” Spring said in the Jan. 9 release, adding that “customers are already responding positively to better product offerings and elevated service.”
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For the past few years, it seems that this has been much needed. According to several reviews on Google, multiple customers complained that the Macy’s in Corte Madera felt empty, understaffed, messy and lacking in quality products. Meanwhile, the Macy’s at NewPark Mall holds just a 2.3-star rating on Yelp, where multiple customers complained of “aggressive” and rude behavior from employees and understaffing issues.
“I visited Macy’s in Corte Madera, California, with mixed feelings,” one reviewer wrote on Google last year. “It’s a bittersweet experience to witness the decline of what was once a thriving shopping hub.”
“In the end,” the review concluded, “my three-star review reflects the nostalgia I feel for what once was, rather than the reality of what Macy’s and the mall have become.”
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