Days after Capital One customers began reporting issues getting their paychecks and accessing other account features, some customers are still in the dark.
Capital One said in a statement to USA TODAY Friday morning that the company is working closely with its third-party vendor resolve the issue.
“System restoration is underway but not yet fully operational,” the statement read. “We apologize to our customers for this continued inconvenience.”
Prior to Friday’s statement, Capital One said the company was having issues making deposits and processing payments for some consumers, small businesses and commercial banks.
USA TODAY contacted FIS Global, Capital One’s service provider involved in the outage, on Friday morning. FIS Global said it has “restored access to the applications impacted by the power outage.”
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The company said it is working with impacted clients to finalize transactions submitted while systems were offline. The company said most or all of that processing should be done Friday.
Read more:Capital One users report deposit issues, not receiving payments on Thursday
What issues are Capital One customers having?
Users began reporting issues Thursday. Just after 9 a.m. Friday, nearly 4,000 customers had reported issues over the past 24 hours, according to Down Detector. Most reports – 91% – were about deposits.
This week, Capital One shared a statement on X, formerly Twitter, about the outage.
“We know it’s important to have your money when you need it, so we apologize for any inconvenience this is causing and we appreciate your patience while we work to get this resolved,” the company posted Thursday afternoon.
The post prompted customers to flood the profile with demands for answers.
“What is there to fix?” one customer responded, wanting to know why the resolution is taking so long. “My money hasn’t come through since Wednesday! I have to pay my (expletive) mortgage! I have to pay for gasoline! I have to feed my children! I called and was hung up on after inputting all my information! Something is very wrong!”
The company responded to another customer and called the problem a “temporary” issue.
But customers had a rebuttal, noting that the issue has been going on for three days.
Others chose to call the company out publicly with a sprinkle of sarcasm.
“What’s in your wallet?” one X user asked, alluding to the company’s slogan. “Nothing if you bank with Capital One.”
Saleen Martin is a reporter on USA TODAY’s NOW team. She is from Norfolk, Virginia – the 757. Follow her on Twitter at@SaleenMartin or email her at[email protected].
